Sometimes things at work are just shitty. Like today. I had to deal with the usual – me being tired, bored and grumpy because i was out of chocolate. if that only had been it.
Not only do I have to work with stupid clients, I also have to deal with stupid colleagues too. Sigh.
First we have the incompetent clients. The clients that has doesn’t understand shit and call us when there is problems. I shouldn’t be surprised they’re so incompetent, and I’m not, i’m just so annoyed because of them. They are the worst to help, becuse they don’t understand basic things. Like when i ask them to turn off and then on the modem, they are not sure where the modem is and what it look like. “Oh we have so many boxes here, I’m not sure what’s what…” I feel like banging my head in the wall every time I hear someone say that.
And if I’m lucky enough to figure out what’s the problem, I most likely have to get help from one of my colleagues to decide what to do next. I always talk to D (lets call him D). And some times D is not very helpfull. Often there is things he doesn’t want to do, and asks me to do it. He hates to talk to clients and often makes me do it, even though it would be more efficient if he did it himself. I get frustratied and annoyed. And often i don’t want to argue, so i do it.
D is.. what should i say? He doesn’t care for this job. It’s just something he has to do to earn money. it feels like it at least. And he doesn’t do what’s best for the customer, but what’s best for himself. That’s really annoying, becuase I’m the one who has to talk to the client. Sigh.
I’ve talked to my boss about it and she said i have to tell her if it gets out of hand. I told her i deal with it and talk back. But I know I’m not as tuff as I should be. We need some set of rules. Who’s doing what when etc. I have to talk to her again in August when the summer holidays are over for both of us.
And then we have the re-sellers. We have one re-seller that bugs the shit out of me. The rule is that we have contact with them. And the re-seller has contact with his clients. We don’t have contact with his clients! Period. But he wants it otherwise.
Like today, I asked him a question because we needed some information to try to solve his probelm. I emailed him. Then he emaied me back and asked if I could ask D to contact the client himself, because then there wouldn’t be so many conversation back and forth between them all. I was ready to explode when I saw the email. I had to email him back that we would not call his client. That was not our job. I also told him he was the one to have contact with his client, not us. I told him I understood that it was more hassle when i had to contact him, he had to contact his client and then back again the same way, but that’s just how it sometimes when you’re a re-seller. He did not email me back after that…. Mybe he emailed D. I don’t know. God knows… i didn’t really care earlier today.
It’s ok that he tries to be a smart-ass and wants it the easy way once. But I shouldn’t be needing to tell him over and over and over. I thought grown up people would understand and follow the rules, but I was mistaken… I don’t know why he even tries. He must know me by now, I’m not going to bend over and kiss his feet. Oh god no.
I really, really, really hope tomorrow will be better than today. I know I can do at least one thing to make things better. When I’m finsihed here, I’m gonna make a note saying chocolate and hang it on the door, so I can by some chocolate for tomorrow.
The next thing I’m gonna do is to go to bed now, so i won’t be ten past dead tomorrow.